Patient Satisfaction
HCAHPS Score Detail
Many hospitals focus on operational efficiency but neglect another crucial benchmark – Patient Satisfaction. Unhappy patients will go elsewhere, which results in a loss of market share and the patient acquisition investments. Using federal HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems Patient Satisfaction) survey data, HMC has launched a new Patient Satisfaction Benchmarks tool.
The HMC Patient Satisfaction Benchmarks has a number of features and benefits, including:
Comparison: The tool allows managers to compare performance along each of the HCAHPS survey dimensions, including pain management, communications, and cleanliness. It also allows managers to instantly see if their facility is under-performing in any category and take preventative action. Managers can compare their hospital’s performance not only to their HMC peers, but also measure their satisfaction scores against state and national ratings.
Collaboration: Patient Satisfaction is also integrated with HMC KnowledgeWeb™. This powerful collaboration tool enables managers to find the latest best practices that improve patient satisfaction. HMC’s KnowledgeWeb™ provides the cutting edge ideas for operational improvement in the ER, OR, and other departments. Many of these best practice concepts can deliver extensive improvement, but require little or no extra investments in time and money.
Patient Satisfaction Benchmark