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February 5, 2007 HMC Partners met in an HMC iConferenceTM to share their strategies for increasing patient satifsfaction in the Emergency Department.
Needham, MA February 5, 2007 -- HMC Partners shared their strategies for increasing patient satisfaction in the Emergency Department. Most hospitals agreed that long LOS was a major patient dissatisfier and impossible for the Emergency Department (ED) to fix in isolation. Lack of beds for patients admitted throught the ED was the most frequently cited reason for long ED LOS.
Below is a summary of the strategies:
- Improve Culture of Compassion & Caring
- Increase Communication with Patients
- Improve Flow
- Reduce LOS
- Mitigate Long LOS by Altering Patient Perception
HMC Partners may log in to HMCCentral.com to read the full strategies under each bullet point above.
About The Healthcare Management Council, Inc:
HMC is a hospital performance improvement company that helps its Partner facilities lower their costs and increase quality. HMC helps hospitals succeed in a highly competetive healthcare environment with its online cost and quality benchmarks and facilitated community of thousands of hospital staff that share ideas for lowering costs and increasing quality.
HMC Web site: www.HMC-Benchmarks.com
Download the HMC QuadrantOne BenchmarkTM brochure (PDF 1MB)
Contact: Shelley Burns at (262) 242-9471
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