HMC Clinical Service Review
HMC Clinical Service Review is a multi-component tool that enables internal and external comparisons in both clinical and non-clinical areas of operation.
The HMC Clinical Service Review™ is comprised of four components. They are:
- The HMC Clinical Service Benchmark™
- The HMC Physician Performance Scorecard
- The HMC Clinical Analyzer™
- The HMC KnowledgeWeb™
Its benefits include:
Breadth of scope. The tool defines the specific issues, including: level of care, nursing and floor cost, LOS, utilization of ancillaries, supplies, should-not-happen events, clinical variation, and physician practices. It identifies your opportunities for cost and quality improvement from the macroscopic to the microscopic level.
Staff engagment. It helps focus senior leadership and medical staff, as quality is a key driver and the major focus of all benchmarking analysis. It offers thousands of interactive Web pages that cover Service Lines, MSDRGs and APRDRGs, Quality, Patient Satisfaction. It enables you to drill down to case level detail, including procedure codes, diagnosis codes, AHRQ indicator performance, and profitability.
Clinical Service Review: Excess
Data quality. The benchmarking data is carefully constructed. Every data point comes from Case-Mix systems of each facility in your comparison group. The clinical data is severity-, case-mix-, and wage-adjusted, and stripped of overhead and indirect costs. HMC data requirements are straightforward and readily prepared by any case-mix system.
Quality data. The tool provides extensive drill down and analytical capabilities to enable managers to get at the information they need to make the best decisions. These include physician scorecards around quality and clinical variation. It also tracks issues across companion quality and functional benchmarks. Wage differences by region are normalized. HMC compares you to others facilities of similar scope, service, and scale. HMC allows you to explore patterns using the on-line HMC Clinical Analyzer to examine case level performance and discover specific issues.
Best practices. It also connects directly to HMC’s collaboration tools so managers can connect to peers at other hospitals to solve common problems. HMC already offers a wide variety of solutions to common problems, and every data point is available online with access to approved end users. Managers can reach HMC analysts by phone or through online channels immediately for special guidance.
Accountability. The tool links to HMC Dashboards to track improvement initiatives. Managers and medical staff are tasked with meeting goals and will report on improvement progress.
Speedy benefits. The Clinical Service review is rapidly and easily deployed, and can take as little as four weeks to go live to deliver benefits.