THE SENIOR HMC TEAM

The Healthcare Management Council, Inc. is comprised of veteran healthcare professionals who have worked side by side with managers, caregivers and physicians to develop the most effective visions for the operation of their organizations. We are strategic management consultants developing unique analytical tools to address the critical data handling needs of a rapidly changing industry. Our senior team includes:

Tom founded HMC in 1990 looking to provide a new and evolving way to support performance improvement in healthcare. Having spent 12 years at Bain and Company and having developed their healthcare and hospital practice, it became clear that vehicles for self-improvement were underdeveloped, complicated to build, and ever evolving, but would ultimately provide great value to an organization.

Since that beginning, HMC has built an incredibly rich array of tools to define performance improvement issues, anchor them with senior managements and middle managers alike, and ultimately direct internal performance improvement efforts. This vision has driven HMC to create technologies that are pathbreaking and endlessly improving while attracting a remarkably talented TEAM of software developers, hospital executives, and creative/smart people.

At Bain and Company, Mr. Day was a Vice President and Corporate officer helping grow the firm from 60 employees to over 1,200 employees worldwide. In addition, Mr. Day was the Executive Vice President and Chief Financial Officer for the Advisory Board Company, where he was responsible for fiscal and operations management. He doubled profits through improved cost discipline, collections, supplier agreements and new product development.

As a member of Sigma Xi, the scientific honor society, Mr. Day earned a BS in Engineering and an AB in Economics from Brown University. Mr. Day continued his education at The Wharton School, where he was ranked at the top 5%, and received an MBA with Distinction in Finance.

John Whittlesey Principal

John Whittlesey brings a wealth of hands-on hospital operations experience to the HMC Team, including non-profit, for-profit, urban, rural, system-based, and specialty facilities. Over the past 14 years, Mr. Whittlesey has effectively demonstrated a commitment to the principles of performance improvement, exhibiting a service-oriented, hands-on management style through interactions with boards, medical staff, hospital staff and the public.

Early in his career, Mr. Whittlesey spent over 5 years with the Franciscan Health System of Central Ohio in a number of capacities including the Administrator of Cardiovascular and Joint Replacement Services and the Vice President of Clinical and Support Services. He has also served as Vice President, Professional and Support Services at Tri-County Baptist Hospital in LaGrange, Kentucky and Assistant Administrator of Clinical Operations of Vencor Hospital in Chicago, Illinois.

Since joining HMC in 1995 as Program Manager, Mr. Whittlesey has earned a reputation for honest and direct interactions with over 40 HMC Partners, diligence for data integrity, and flexibility toward meeting the benchmarking goals of the organization. In his current role as Principal, Mr. Whittlesey provides strategic insight and direction to HMC in product development, client management, and ongoing operations. Mr. Whittlesey earned a BA in Psychology from Wittenberg University in Springfield, Ohio and a Masters of Hospital and Health Services Administration from Xavier University, in Cincinnati, Ohio. In his spare time, Mr. Whittlesey performs regularly with various opera companies and choral groups in the Boston area.

Shelley D. Burns Director of Knowledge Management

Ms. Burns came to HMC in 1993, after spending over 10 years working within a provider setting. She was instrumental in the roll-out of the Total Quality Management Initiative at Indiana University Medical Center, a 740-bed academic medical center. She worked with multiple hospital areas to develop department-specific TQM strategies and performance measures, developed TQM staff training programs, and devised a hospital-wide TQM structure to coordinate departmental efforts. As Director of Clinical Engineering, she oversaw a 110-bed addition to the Riley Hospital for Children and a 40-clinic Ambulatory Care Center.

Shelley Burns is responsible for networking and knowledge management across the HMC Partnership using the HMC KnowledgeWeb and interest-specific Knowledge Communities. The HMC KnowledgeWeb facilitates practice and knowledge exchange through Knowledge Communities by e-mail, teleconferences, and periodic group meetings.

Ms. Burns earned a bachelor of science in Biology and Chemistry from Heidelberg College, an MSE in Clinical Engineering from Case Western Reserve University, and an MBA from the University of New Hampshire.

Steve Lothrop Senior Consultant

For twenty years Steve has worked with payer and provider healthcare organizations to maximize productivity and margins. At John Hancock Financial Services in Boston he was a project manager on the group insurance Organizational Transformation team, consulting with senior management on organizational development, management system design, span of control and activity alignment, as well as product development of managed care product lines.

Steve was an Executive Director at Heywood Hospital in Massachusetts working with managers and board members in market analysis, strategic development and operations improvement. There he developed the Rapid Strategy Development initiative, bringing physicians, board members and executive staff together to align the organization around mission critical strategies.

He was also a manager with Cardinal Health and PriceWaterhouseCoopers, creating hospital turnaround strategies using performance improvement methods for non-profit and for-profits; teaching and non-teaching; and adult and pediatric hospitals located primarily in the East, South and Mid-West.

Steve earned his Bachelors degree at the University of Massachusetts, Amherst and his MBA at the Bentley College McCallum Graduate School of Business in Waltham Massachusetts.