Client Testimonials
“HMC’s benchmarking data enables Floyd to compare itself to peers and match its performance with industry best practices. It’s not enough to see opportunities at a high level. This gives you the tools to find out where the specific opportunities are, and that is the real value of the HMC tools and data. The drill downs allow for high-level reviews that are needed to strategize and set priorities, but also allow for the deep dives that process improvement teams need to identify root causes. We love that it tells you exactly what you need for the business justification for a project to be approved.”
Alison Land, Vice President, Floyd Medical Center
“HMC has been a great partner in not only helping us to identify areas of opportunity, but also in how to get there. All of their staff are outstanding – responsive, intelligent, and always focused on pleasing me, the customer. They really understand benchmarking, improvement, and service.”
Chris Hunt, Manager, Performance Management, Harrison Medical Center
“In my career, I’ve used three to four high-level, national benchmarking companies, and HMC is by far the most comprehensive, scientific, and flexible product I’ve seen.”
Mark Stauder, COO, Inova Healthcare
“I found the company provides a good benchmarking tool. I have used HMC for general hospital benchmarking over the past decade in two different facilities. HMC does a very good job of normalizing hospital operations around their defined functional categories. I specifically chose to work with HMC because it is familiar with my facility and was able to turn my requests around very fast. The dashboard ‘build’ is very focused and doesn’t require a significant time commitment from the management team. The HMC productivity reports were very useful in supporting some new FTE requests, but also in requiring many of our managers to review their workflows through comparison with peer group contacts. I estimate a cost avoidance on some requests of over $1 million a year.”
John Zell, CFO, OSF St. Joseph Medical Center
“One of the key factors behind our eight-year relationship with HMC is its clear definition of what activities and costs are assigned to each function. This ‘scrubbability’ matters a great deal to our management team, and increases its comfort with the results. HMC has always worked with us to find good comparative facilities. At the same time, the consultants are good at staying true to the functional definitions. Their process removes expenses that don’t meet the functional definitions. Their customer service is prompt and courteous. The lights seem to always be on, whether we call late or early.”
MT Joseph, Director, Decision Support, Munson Medical Center